All orders are shipped free of charge when shipped within the United States. We Ship ASAP. Orders placed after 2:00pm EST will be processed the following business day.

Orders where Bill to and Ship to information do not match are subject to further verification.

Please enter your billing information exactly as it appears on your credit card statement. We verify all information such as name, address, and telephone number before processing any orders. Orders with different billing and shipping addresses may cause delays when processing the order.

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund minus a 25% restocking fee.

You can return your purchase for up to 30 days from the delivery date. We will gladly accept your timely return of item(s) that are in a new condition, including original packaging, parts and paperwork. Once returned you will receive a refund excluding any shipping costs and restocking fees.

Returned merchandise should include the vendor packaging, order number, copy of the purchase invoice and be in the same condition as when it was received. Used merchandise cannot be returned.

Please Note: All returns must have a proper RA (Return Authorization) number on the outside of the box. To ensure a speedy process please contact us with the following details:

1. Order Number
2. Type of Return: Credit or Exchange
3. Reason for Return/Exchange

A representative will contact you with your RA number and further details. Any items returned without an RA number on the box are subject to be rejected. We are not responsible for return shipping charges.

Shipments without a valid RA# clearly posted on the outside of the box will incur a 30% restocking fee. We are not responsible for items returned without traceable markings (customer's name, address and RA#) on or in the box.

If you find an item for a lower price on another web site we will refund you 100% of the difference between the lower price and our price. We will even refund the difference if we lower the price at BilletGrillPro.com.

How it works:

1. The item must be available for purchase and identical to the item on BilletGrillPro.com.
2. The web site cannot be an auction site, paid membership club or eBay Express.
   Please note that this offer is valid for 15 days after you make your purchase. This offer applies to a maximum of three (3) items of any particular item per customer.

Steps to receive your refund:

1. Order the item that you want from BilletGrillPro.com.
2. Please contact us with your order number, and the URL of the site where you found the item (and directions of how to find the item).
3. We will verify the information, give you a discount equal to 100% of the difference, and email you with your new total. Offer is not valid unless information can be verified by BilletGrillPro.com.

This is BilletGrillPro.com's ("BilletGrillPro.com") online privacy policy ("Policy"). This policy applies only to activities BilletGrillPro.com engages in on its website and does not apply to BilletGrillPro.com activities that are "offline" or unrelated to the website. BilletGrillPro.com collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the BilletGrillPro.com website can include information such as the type of browser you are using, browsing patterns, originating web pages, number of visits to BilletGrillPro.com, vehicle selections, items viewed, pages viewed, and the length of the visit to the website.

You may also be asked to provide personally identifiable information on the BilletGrillPro.com website, which may include your name, address, telephone number, and e-mail address. In addition, if a purchase is made, we collect credit card information, billing and shipping address, customer information, vehicle information, and prior purchases. This information can be gathered when feedback or e-mails are sent to BilletGrillPro.com, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information. You may always choose not to provide the requested information, but you then may not be able to participate in the particular activity that requires such information. If you do provide us with your personally identifiable information, you agree that we may contact you to provide you with information we believe may be of interest to you.

Use and Disclosure Information.

Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to confirm and process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, to obtain reviews, ratings or testimonials relating to your experience with Billet Grill Pro products purchased, and for statistical purposes for improving our site. We will disclose your personally identifiable information to third parties for tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our site, perform statistical and data analyses, deliver your order and deliver promotional emails to you from us. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered.

BilletGrillPro.com may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. BilletGrillPro.com may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. Your personally identifiable information may be provided to a party if BilletGrillPro.com files for bankruptcy, or there is a transfer of the assets or ownership of BilletGrillPro.com in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

The Billet Grill Pro Security Guarantee protects you while you shop at Billet Grill Pro so that you never have to worry about credit card safety. We guarantee that every transaction you make at Billet Grill Pro will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Billet Grill Pro. We have processed more than 500,000 problem free orders. Billet Grill Pro servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Firefox, Microsoft Internet Explorer, AOL, and Apple's Safari's browser. This ensures that only Billet Grill Pro can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.

Billet Grill Pro has also obtained a digital certificate from Network Solutions, a leading provider of Internet trust services. When you enter a secured portion of our site, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to an Billet Grill Pro Web server, not to an unknown or unauthorized server.

Ultimately, your personal information is protected by the password you created when you registered for an account at Billet Grill Pro on the "Log-In / My Account" page. Please keep this password confidential. No representative of Billet Grill Pro will ever ask you for your password. The confidentiality of your password is yours to protect.

If you have emailed any of our departments, but have not received a response, it may be that our email replies are being blocked by your browser settings, spam filters or by your internet service provider (ISP).

Even legitimate commercial email, like email from our customer service departments or Order Status notifications can be blocked. If you believe this is happening, you may be able to add us to your Safe Sender List or address book to eliminate the problem. You may also want to review the help section of your email program or contact your ISP and see how to loosen the settings that filter or block email that you receive.

Once you've made changes to your settings, email us once more and we'll gladly answer your question again. If you still do not receive a reply, email us with "Contact Requested" in the subject line with your telephone number in the body of the email and one of our friendly customer service representatives will promptly contact you.